Privacy Policy

Last Updated: March 15, 2025

Our Commitment to Your Privacy

At huroveliana, we understand that managing your financial future requires trust. When you're planning budgets that span multiple years, the last thing you want to worry about is how your personal information gets handled.

This privacy policy explains exactly what we do with your data when you use our multi-year budget planning services. We've written this in plain English because financial planning is complex enough without adding legal jargon on top.

What Makes This Different

Unlike many financial services that collect everything they can, we only gather what's genuinely needed for your budget planning. Your financial goals are personal, and we treat them that way.

Information We Collect and Why

Financial planning means working with sensitive data. Here's exactly what we collect and our specific reasons for each piece:

Information Type Why We Need It How We Use It
Contact Information Account setup and communication Service delivery and support only
Financial Goals Creating your budget projections Personalised planning calculations
Income Ranges Realistic budget framework Automated budget suggestions
Usage Patterns Improving our planning tools Feature development and testing

Automatic Data Collection

Our system automatically logs certain technical information when you use our service. This includes your IP address, browser type, and how you navigate through our planning tools. We use this data to identify technical issues and improve performance.

We also track which features you use most often. If everyone struggles with a particular part of the budget setup, that tells us where to focus our improvements.

How We Protect Your Information

Financial data requires serious security measures. We've built our systems with multiple layers of protection:

  • Encryption everywhere: Your data is encrypted both when it's stored on our servers and when it travels between your device and our systems
  • Access controls: Only specific team members can access client data, and only when there's a legitimate business need
  • Regular security audits: Independent security firms test our systems quarterly to identify potential vulnerabilities
  • Secure data centres: We use Australian-based data centres that meet strict physical and digital security standards
  • Incident response: If something goes wrong, we have detailed procedures for containing issues and notifying affected clients within 24 hours

Australian Data Storage: All your financial planning data stays within Australia. We don't transfer your information to overseas servers or third-party processors outside Australian jurisdiction.

What We Do If There's a Breach

Despite our security measures, no system is completely immune to problems. If we discover a security incident that affects your data, we'll contact you directly within 24 hours with specific details about what happened and what we're doing about it.

We also report qualifying incidents to the Australian Privacy Commissioner as required under the Notifiable Data Breaches scheme.

Your Privacy Rights Under Australian Law

The Privacy Act 1988 gives you specific rights regarding your personal information. Here's how to exercise these rights with us:

Access Your Data

Request a complete copy of all information we hold about you. We'll provide this within 30 days, usually much faster.

Correct Inaccuracies

If any of your information is wrong or outdated, we'll fix it immediately upon notification.

Delete Your Account

Request complete removal of your data from our systems. We'll delete everything within 7 business days.

Restrict Processing

Ask us to stop using certain pieces of your information while keeping your account active.

Data Portability

Export your budget plans and financial goals in standard formats to use with other services.

Object to Processing

Tell us to stop processing your data for specific purposes, like marketing communications.

How to Make a Request

Email us at privacy@huroveliana.com with your request. We'll need to verify your identity before processing any changes, which usually means asking for the email address associated with your account and one additional piece of identifying information.

Most requests get handled within 48 hours during business days. Complex requests might take up to 30 days as allowed under Australian privacy law.

Information Sharing and Third Parties

We don't sell your information to anyone. That's a hard rule with no exceptions. However, we do work with specific third-party services to provide our budget planning platform:

  • Cloud hosting providers: Australian-based servers for data storage and processing
  • Email service providers: For sending account notifications and budget updates
  • Analytics services: To understand how people use our planning tools (all data is aggregated and anonymised)
  • Security services: For monitoring and preventing unauthorised access attempts

Each of these providers has signed detailed agreements about how they can handle your information. They're only allowed to use your data for the specific services they provide to us.

When We Might Share Information

There are very limited situations where we might share your personal information:

  • If you explicitly ask us to (like exporting your data to another service)
  • If required by Australian law or a court order
  • If necessary to prevent serious harm to someone's health or safety
  • If our business gets acquired (though the new owner would still be bound by this privacy policy)

Cookies and Website Tracking

Our website uses cookies to remember your preferences and keep you logged in. Here's what each type does:

Essential Cookies

These make the website work properly. They remember that you're logged in, your preferred currency settings, and similar functional information. We can't turn these off without breaking core features.

Analytics Cookies

These help us understand which parts of our service people find most useful. For example, if lots of people abandon the budget setup process at a particular step, we know that step needs improvement.

All analytics data is anonymised before we see it. We never know which specific person did what.

Managing Cookie Preferences

You can control cookie settings through your browser, though turning off essential cookies will stop some features from working. Most browsers let you block third-party cookies while keeping functional ones.

Data Retention and Deletion

We keep your information only as long as needed for the purposes we collected it. Here's our retention schedule:

Data Type Retention Period Reason
Account Information Until account closure + 7 years Tax and legal compliance
Budget Plans Until account closure + 3 years Service delivery and support
Communication Records 7 years from last interaction Dispute resolution
Analytics Data 2 years maximum Service improvement

When data reaches the end of its retention period, we delete it completely from our systems. This includes backups and archived copies.

Account Closure: If you close your account, we begin the deletion process immediately for non-essential data. Information we're required to keep for legal reasons gets marked for automatic deletion once the retention period expires.

Changes to This Policy

We review this privacy policy annually and update it when we make significant changes to our data practices. If we make changes that materially affect how we handle your information, we'll notify you at least 30 days before the changes take effect.

You'll receive notifications about policy changes through:

  • Email to your account address
  • Prominent notice on our website
  • In-app notification when you next log in

Minor updates (like fixing typos or clarifying existing practices) don't trigger notifications, but we always update the "Last Updated" date at the top of this page.

Questions About Your Privacy?

If you have questions about this policy or how we handle your information, contact our privacy team directly:

Email: privacy@huroveliana.com

Address: huroveliana Privacy Officer
Level 26/1 Bligh Street
Sydney NSW 2000
Australia

Phone: +61 414 154 001

We typically respond to privacy inquiries within 48 hours during business days.